Getting Started with HISTORY Vault
- What is HISTORY Vault?
- How do I join HISTORY Vault?
- How does a HISTORY Vault subscription work?
- Do I have to register in order to use the HISTORY Vault app?
- How much does a HISTORY Vault subscription cost?
- Do I need to have a TV provider in order to watch the content in the HISTORY Vault app?
Watching HISTORY Vault
- How do I download and access HISTORY Vault?
- How do I watch HISTORY Vault on my TV?
- Can I sign in using my Amazon Prime Video Channels subscription to the HISTORY Vault app?
- Where can I watch HISTORY Vault?
- Is there a limit on how many devices I can use at once with HISTORY Vault?
- I don't see a particular show or documentary that I am looking for. How do I find it?
Managing Subscriptions & Billing
- I'm still being charged after I cancelled my HISTORY Vault subscription. How can I ensure my account is cancelled?
- Do you offer different types of subscriptions?
- How do I upgrade my subscription from monthly to annual billing?
- What happens when my free trial is over?
- Why didn't I receive a free trial?
- When is my subscription payment due?
Cancelling
- How do I cancel HISTORY Vault?
- How do I cancel a subscription purchased on historyvault.com?
- How do I cancel my subscription purchased through Apple?
- How do I cancel my subscription purchased through Google Play?
- How do I cancel my subscription purchased on a Roku?
- How do I cancel a subscription started on Verizon +Play?
Troubleshooting
- I’m having trouble signing in to HISTORY Vault. What should I do?
- HISTORY Vault videos won't play. What should I do?
- Why does my video get blurry or pixelated sometimes?
- Why does my video freeze up from time to time?
- How can I contact HISTORY Vault's Customer Support team?
- I cannot cast at all from the app to my television and/or the Chromecast icon is missing.
Gift Subscriptions
- I'm receiving an error trying to purchase a HISTORY Vault gift subscription. What should I do?
- How do I purchase a gift subscription?
- What can I use a HISTORY Vault gift subscription for?
- Can I purchase a HISTORY Vault gift subscription for myself?
- Can I purchase a gift subscription of HISTORY Vault through Apple, Google Play, Amazon or Roku?
- I was given a gift subscription to HISTORY Vault. How do I redeem it?