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HISTORY Vault
Troubleshooting

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I’m having trouble signing in to HISTORY Vault. What should I do?
When I try to watch HISTORY Vault, the video player is either blank or videos won’t play.
Why does my video get blurry or pixelated sometimes?
Why does my video freeze up from time to time?
How can I contact HISTORY Vault's Customer Support team?
I cannot cast at all from the app to my television and/or the Chromecast icon is missing.
The Chromecast player controls aren’t working on my device.
I’m having trouble with Chromecast and I can't find the help I need here.
How do I get my free HISTORY Vault mug?
I lost, cannot find or never set up my Roku pin.

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I lost, cannot find or never set up my Roku pin.

For the help recovering your Roku pin, please refer to Roku Support: How do I create or update the PIN for my Roku account?

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How do I download and access HISTORY Vault?
How do I cancel a subscription purchased on historyvault.com?

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