To cancel your subscription, sign in to your account at historyvault.com/sign-in. In the upper right corner of the page, click your name and go to ‘My Account.’ You will see a link to cancel or cancellation instructions for the billing platform where you signed up.
You will receive an email confirming that your subscription has been cancelled and you can sign in to your account again to verify. Cancellation will be effective at the end of your current billing period. You can continue to enjoy HISTORY Vault until then, and reactivate your membership at any time.
If you cannot sign in to HISTORY Vault, you may still be able to manage your subscription directly through your account on Apple's App Store, Google Play, or Roku. Please refer to the cancellation instructions for your billing platform here:
How do I cancel my subscription purchased through Apple's App Store?
How do I cancel my subscription purchased through Google Play?
How do I cancel my subscription purchased on a Roku?
If you cannot sign in to HISTORY Vault and you have not found your subscription with Apple, Google Play or Roku, you may have signed up with one of our partner services. If your subscription was started on The Roku Channel, Apple Channels on the Apple TV app, Cox, Comcast Xfinity, or Amazon Prime Channels, you will need to cancel directly with your service provider:
If you are sure that you have a subscription that did not originate with any of our partner services but cannot complete your cancellation, please send us a message with following information so we can research your account further:
- any possible email addresses you or a member of your household owns that could be connected to the account
- a screenshot of your latest charge on your billing statement
- the last four digits of the credit card being charged
- the date of your last charge
- your billing zip code